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Performance Feedback in Messaging-Based Service Teams - From Response Time to Real Contribution

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Messaging service teams often operate within dashboards. Managers can measure conversation volume with impressive accuracy. Yet research on performance evaluation and incentive mechanisms warns that measurement is https://graysontxwp115216.popup-blog.com/41153595/performance-feedback-for-customer-chat-operations-from-response-time-to-real-contribution

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