"Extending IT service management capabilities further than technological know-how services to address small business-centric use instances; taking care of service demand and provide via a typical platform, portal, and service catalog; and dashing up innovation and workflow automation by way of PaaS/low-code growth tooling." - Charles Betz, Forrester For instance, https://fernandorsnjf.blogunok.com/33562923/considerations-to-know-about-enterprise-service-management-esm